Terms and Conditions

1. Introduction

1.1 By accessing any part of the Website, you are deemed to have accepted this legal notice in full. If you do not accept these terms, you must leave the Website immediately.

1.2 The Company may revise this legal notice at any time by updating this page. You should check the Website regularly to review the current version, as it is binding on you. Certain provisions may be replaced by notices or terms located on specific pages of the Website.

2. Licence

2.1 You may print and download extracts from the Website for your personal use, provided that:

• No documents or graphics are modified in any way
• Graphics are not used separately from the accompanying text
• All copyright and trademark notices remain intact

2.2 Unless otherwise stated, all intellectual property rights in the Website content (including photographs and graphics) are owned by the Company or its licensors. Any use outside these terms is prohibited.

If you breach these terms, your permission to use the Website will automatically terminate, and you must immediately destroy any downloaded or printed materials.

2.3 No part of the Website may be reproduced, stored, or distributed in any other website or system without prior written permission from the Company.

2.4 All rights not expressly granted are reserved.

3. Service Access

3.1 While we aim to ensure the Website is available 24 hours a day, we are not liable if it is unavailable at any time.

3.2 Access may be suspended temporarily without notice due to system failure, maintenance, repair, or circumstances beyond our control.

4. Visitor Material and Conduct

4.1 Any material you transmit or post (excluding personal data covered by our Privacy Policy) will be considered non-confidential and non-proprietary. The Company may use such material freely for any purpose.

4.2 You must not post or transmit any material that:

• Is unlawful, threatening, defamatory, obscene, abusive, offensive, or discriminatory
• Violates intellectual property rights or lacks necessary permissions
• Encourages criminal activity or breaches any law
• Contains harmful software (e.g. viruses, malware, or corrupted data)

4.3 You must not misuse the Website, including hacking or attempting unauthorised access.

4.4 The Company will cooperate with law enforcement authorities where required to identify or locate individuals breaching these terms.

5. Links to and from Other Websites

5.1 You may link to our homepage only, provided that:

• You do not alter the Homefair Blinds logo
• You do not create frames or browser environments around the Website
• You do not imply endorsement by the Company
• You do not misrepresent your relationship with the Company
• You do not use trademarks without permission
• You link only from websites you own
• Your website content is lawful and appropriate

5.2 The Company reserves the right to withdraw linking permission at any time.

5.3 You agree to indemnify the Company for any loss resulting from breach of these conditions.

6. Disclaimer

6.1 While we aim to ensure accuracy, we do not guarantee that Website content is complete or up to date. We may make changes at any time without notice.

6.2 The Website is provided “as is” without warranties of any kind. To the fullest extent permitted by law, we exclude all conditions, warranties, and other terms, including implied terms of satisfactory quality, fitness for purpose, and reasonable care.

7. Liability

7.1 The Company and its affiliates are not liable for any loss or damage arising from use of the Website, including:

• Loss of income, profits, or data
• Business interruption
• Damage caused by viruses or harmful materials

7.2 Nothing in these terms excludes liability for:

• Death or personal injury caused by negligence
• Fraud
• Misrepresentation
• Any liability that cannot be excluded by law

7.3 You are responsible for any costs associated with repairing or correcting your equipment or data.

8. Call Recording Policy

We may record telephone calls for training, quality assurance, monitoring, and dispute resolution purposes. By contacting us by phone, you consent to call recording.

Recordings are stored securely and retained only as long as necessary in accordance with applicable laws.

9. Complaints

We take complaints seriously. If you are unhappy with any aspect of your purchase, you can contact us:

10. Finance-Related Complaints

If your complaint relates to finance linked to your purchase, we will forward it to your credit provider, Novuna.

Novuna will:

• Acknowledge your complaint
• Investigate thoroughly
• Provide a response within 8 weeks

11. If You Are Not Satisfied

If you are not satisfied with Novuna’s final response, you may refer your complaint to the Financial Ombudsman Service within six months.

Contact details:

12. Goods and Services Terms

For Goods and Services Terms & Conditions, please click here.